Question 1

Where to get a business address

Accepted Answer

We currently have only one virtual office address, which is:

Maglebjergvej 6
2800 Kongens Lyngby

Question 2

Can you create a new business at your address?

Accepted Answer

If you are going to set up your business and would like it set up at a professional address from the start, you can easily set up your business with us.

All you have to do is fill in our application form and we will get the information we need to create a contract for you.

Once the picture ID has been submitted, the contract has been signed and the 1st invoice has been paid, you can use our address.

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

Question 3

Can I register more than one company with you?

Accepted Answer

You can easily register multiple businesses with us, but as each business is a separate legal entity, they must each have their own contract and therefore rent must be paid for both businesses.

It is therefore not enough to apply for a Virtual Office for one company and then register multiple companies, even if they have the same owner.

If you want to pay collectively and thereby obtain a discount, you must first apply for the company to pay, then apply for the company to pay for, this is stated in the application form.

Question 4

Can I register a holding company with you?

Accepted Answer

You can easily register both your holding company and operating company with us, but since they are 2 independent legal entities, they must each have their own contract and rent must therefore be paid for both companies.

It is not enough to apply for a Virtual Office for one company and then register several companies, even if they are the same owner.

Question 5

Can I register secondary names with you?

Accepted Answer

It is not possible to register secondary names with the "Virtual Office" plan, but you can register up to 5 secondary names for free on our "Virtual Office Plus" plan.

Question 6

Can I use the address for a P-number?

Accepted Answer

No, Ideal Office Virtual Office can only be used for registering a company registration number.

Question 7

Can the creation be done over the phone?

Accepted Answer

No, it is unfortunately not possible, by filling out the application form, we get all the information we need to be able to review your application.

Question 8

How old do you have to be?

Accepted Answer

You must be at least 18 years old before we can offer you a Virtual Office.

Question 9

Foreign companies

Accepted Answer

We only offer our service to companies with a Danish CVR number

Question 10

Branches of foreign enterprises

Accepted Answer

We do not currently offer Virtual Offices for branches of foreign companies.

Question 11

Can you use the address for website and marketing?

Accepted Answer

Yes you can.

A virtual office works completely as if you had a regular office - just cheaper.

Question 12

Is Virtual Office / Address Service Legal?

Accepted Answer

Yes, it is perfectly legal to use an address service for your business.

The office just needs to be staffed during office hours, which is why a mailbox or similar is not enough to register your business.

In addition, the office hotel must be registered in accordance with the Money Laundering Act, you can check on cvr.dk whether your provider is, which Ideal Office is of course.

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

Question 13

Change of beneficial owner of the enterprise

Accepted Answer

If the company changes or adds a beneficial owner of the company, Ideal Office must be notified of this so that we can go through our KYC process for the new real owner, there is then no guarantee that we can offer Virtual Office with the new owner circle.

Question 14

Name change of the company

Accepted Answer

If the company changes name, Ideal Office must be notified, as otherwise we will reject mail and packages for the new company name.

Question 15

Why do you need a photo ID?

Accepted Answer

Virtual office hotels are subject to the Money Laundering Act (The Money Laundering Act, section 1, subsection 1, no. 18, cf. § 2, no. 12, letter c) and is therefore obliged to undergo a customer due diligence procedure (KYC) so that the office hotel can at any time identify the real owner of the business.

Companies that use our address without having applied, submitted a photo ID and signed a contract, will be reported to the Danish Business Authority

Question 16

If customers or others come to the address?

Accepted Answer

If someone comes and asks for you and your company, we confirm that the company is registered at the address (which they can see on cvr.dk), and offer to receive messages, which we subsequently send to you.

We do not offer the person that we contact you while they are waiting, nor do we ever give out your information such as telephone number, e-mail, private address or anything else.

Question 17

Payment at creation

Accepted Answer

When creating a Virtual Office application, you pay for the first period (1, 3 or 6 months)

Finally, remember that you are not allowed to use our address until the application process is complete.

Failure to complete the application process will result in a fee equivalent to 1 month's rent, so make sure you are ready to apply when you apply.

Question 18

Discount

Accepted Answer

With the "Virtual Office" plan, you get a 10% discount on room rental.

With the Virtual Office Plus plan, you get a 20% discount on space rental.

Question 19

Non-payment

Accepted Answer

In case of non-payment, the handling of mail and parcels will cease.

6 days after the due date, a reminder fee I of DKK 100 will be charged

16 days after the due date, a reminder fee II of DKK 100 will be charged

19 days after the due date, the account is closed and the contract is canceled.

If our address is still used 24 days after the due date, the company will be reported to the Danish Business Authority.

Question 20

Price for handling letters

Accepted Answer

"Virtual Office:

Letters and parcels are sent automatically once a week, no notifications are sent when letters or parcels are received.
Handling costs for letters: DKK. 0,-. c. The tenant pays for postage for sending letters, according to PostNord's current tariffs.

"Virtual Office Plus:

You'll receive a picture of your mail when we receive it and then you choose whether to send, scan or collect letters.
Scanning: Letters are scanned within 24 hours after this is selected.
Shipping: Ideal Office pays for the postage for letters sent.
Pickup: letters can be picked up by appointment

Question 21

Price for handling packages

Accepted Answer

If you choose our "Virtual Office" plan, the handling of parcels costs DKK 30 per parcel (+ postage).

No notification is given about packages, these are sent automatically, the tenant receives a track and trace number.

If you have chosen the "Virtual Office Plus" plan, the handling of parcels costs DKK 10,- per parcel (+ postage).

The renter receives a picture of the package and can then choose whether to send or pick up the package.

Question 22

Payment methods

Accepted Answer

Payment can be made by credit card or bank transfer.

Fee:

Payment by credit card: kr. 0
Bank transfer from Danish bank: DKK 39
Bank transfer from foreign bank: DKK 150

Question 23

Binding and termination

Accepted Answer

You are only bound by the period you have chosen and paid for, if you want to cancel your agreement, just let us know the day before the next draw, during office hours.

Question 24

Shipping mail

Accepted Answer

The item will be sent on the day of dispatch according to the chosen solution. The mail is sent with Postnord.

It is the recipient's responsibility that the correct name is on the mailbox and that Ideal Office has the correct address, remember to notify us of address changes.

If we receive returned mail, the mail will be resent on the next day of dispatch.

Question 25

How to handle mail and parcels

Accepted Answer

When we receive mail for you, we will send it on the next shipping day, if this is a public holiday, the mail will be sent on the next working day thereafter.

With the "Virtual Office Plus" plan, you decide whether to send, scan, shred or collect the letter yourself.

We do not accept pallet deliveries, only packages that can be delivered in a parcel mailbox.

Please note that PostNord does not deliver value packages, such as mobile phones, to Ideal Office.

Question 26

Shipping address

Accepted Answer

You choose which address you want us to send your mail to and you can easily change it on our client platform if you move.

It is the tenant's responsibility that we have the correct shipping address, we unfortunately experience that it can take up to almost a month and a half before we receive the mail back if we do not have the correct shipping address.

Question 27

Can I have my mail scanned?

Accepted Answer

Yes, with the "Virtual Office Plus" plan, we will scan your mail if you wish, it's entirely up to you.

It is not possible to have mail scanned with the "Virtual Office" plan.

Question 28

Can I pick up my mail myself?

Accepted Answer

Yes, with the "Virtual Office Plus" plan you decide whether you want your mail sent, scanned or if you want to pick it up yourself.

It is not possible to pick up mail or parcels at our address with the "Virtual Office" plan.

Question 29

If customers or others come to the address?

Accepted Answer

If someone comes and asks for you and your company, we confirm that the company is registered at the address (which they can see on cvr.dk), and offer to receive messages, which we subsequently send to you.

We do not offer the person that we contact you while they are waiting, nor do we ever give out your information such as telephone number, e-mail, private address or anything else.

Question 30

How do you store my personal data?

Accepted Answer

We use Penneo KYC to obtain and store image ID from our Virtual Office tenants, we do not store this information on our own server.

Read more about Penneo KYC's safety here.

Question 31

How do you store my debit card information?

Accepted Answer

We do not store your payment card information on our server, it is safe with the payment redeemer (Stripe)

Address

Customer service

Reception hours

Virtual OfficeFlexibility and freedom in one package

Professional company addressfor your business

Benefits of Virtual Office

Protect your private address

Appear professional

Handling mail parcels

Room rental as needed

Save money

What is a Virtual office

What does our Members

Prices for Virtual office

Right now you get:

1st month free

Your new company address

It is easy and fastto apply for a virtual office

1Fill out application

3Submit documentation

2Sign contract

4Pay first rental

There are many benefits when you choose Virtual Office with Ideal Officehere are some of them

Quick creation

Monthly payment

No deposit

No set-up fee

Charity

Short notice

Meeting rooms by the hour

Office space by the hour

Most asked questionson virtual office.

Before sign-up

Where to get a business address

Can you create a new business at your address?

Can I register more than one company with you?

Can I register a holding company with you?

Can I register secondary names with you?

Can I use the address for a P-number?

Can the creation be done over the phone?

How old do you have to be?

Foreign companies

Branches of foreign enterprises

General questions

Can you use the address for website and marketing?

Is Virtual Office / Address Service Legal?

Change of beneficial owner of the enterprise

Name change of the company

Why do you need a photo ID?

If customers or others come to the address?

Economy and conditions

Payment at creation

Discount

Non-payment

Price for handling letters

Price for handling packages

Payment methods

Binding and termination

Mail and parcels

Shipping mail

How to handle mail and parcels

Shipping address

Can I have my mail scanned?

Can I pick up my mail myself?

If customers or others come to the address?

Security

How do you store my personal data?

How do you store my debit card information?

Who actually usesVirtual Office?

Entrepreneurs and freelancers:

Small and start-up businesses:

Large companies:

Remote workers and telecommunications:

International companies:

Professional service providers:

What our tenants say about us

From Cradle to Growth

Address

Contact

Articles

Virtual Office
Flexibility and freedom in one package

Professional company address
for your business

Protect your
private address

Appear
professional

Handling
mail parcels

Room rental
as needed

Save
money

1
Fill out application

3
Submit documentation

2
Sign contract

4
Pay first rental

There are many benefits
when you choose Virtual Office with Ideal Officehere are some of them

Do not register your company at our address,
until the entire application process is complete.