Client portal

Address

Maglebjergvej 6
2800 Kongens Lyngby

Customer service

kontakt@idealoffice.dk

Office hours

Mon - Thurs: 9:00 - 13:00 (13:00 - 17:00 by appointment)
Fri 9:00 - 13:00 (13:00 - 15:00 by appointment)
Saturdays, Sundays and public holidays: Closed

Most asked questions
on virtual office.

Before sign-up

We currently have only one virtual office address, which is:

Maglebjergvej 6
2800 Kongens Lyngby

If you are going to set up your business and would like it set up at a professional address from the start, you can easily set up your business with us.

All you have to do is fill in our application form and we will get the information we need to create a contract for you.

Once the picture ID has been submitted, the contract has been signed and the 1st invoice has been paid, you can use our address.

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

You can easily register both your holding company and operating company with us, but since they are 2 independent legal entities, they must each have their own contract and rent must therefore be paid for both companies.

It is not enough to apply for a Virtual Office for one company and then register several companies, even if they are the same owner.

You can easily register several companies with us, each independent legal entities, they must each have their contract and therefore rent must be paid for both companies.

It is not enough to apply for a Virtual Office for one company and then register several companies, even if they are the same owner.

It is not possible to register secondary names with the “Virtual Office” plan, but you can register up to 5 secondary names for free on our “Virtual Office Plus” plan.

No, Ideal Office Virtual Office can only be used for registering a company registration number.

No, it is unfortunately not possible, by filling out the application form, we get all the information we need to be able to review your application.

We only offer our service to companies with a Danish CVR number

We do not currently offer Virtual Offices for branches of foreign companies.

general questions

Yes you can.

A virtual office works completely as if you had a regular office – just cheaper.

Yes, it is perfectly legal to use an address service for your business.

The office just needs to be staffed during office hours, which is why a mailbox or similar is not enough to register your business.

In addition, the office hotel must be registered in accordance with the Money Laundering Act, you can check on cvr.dk whether your provider is, which Ideal Office is of course.

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

If the company changes or adds a beneficial owner of the company, Ideal Office must be notified of this so that we can go through our KYC process for the new real owner, there is then no guarantee that we can offer Virtual Office with the new owner circle.

If the company changes name, Ideal Office must be notified, as otherwise we will reject mail and packages for the new company name.

Virtual office hotels are subject to the Money Laundering Act (The Money Laundering Act, section 1, subsection 1, no. 18, cf. § 2, no. 12, letter c) and is therefore obliged to undergo a customer due diligence procedure (KYC) so that the office hotel can at any time identify the real owner of the business.

Companies that use our address without having applied, submitted a photo ID and signed a contract, will be reported to the Danish Business Authority

If someone comes and asks for you and your company, we confirm that the company is registered at the address (which they can see on cvr.dk), and offer to receive messages, which we subsequently send to you.

We do not offer the person that we contact you while they are waiting, nor do we ever give out your information such as telephone number, e-mail, private address or anything else.

Economy and conditions

When applying for a Virtual Office, a prepayment is paid, this prepayment is deducted from the 1st invoice.

The prepayment is not an authorization to use our address.

If you do not complete the application process, the advance payment will NOT be refunded, so make sure you are ready to apply when you apply.

With the “Virtual Office” plan, you get a 10% discount on room rental.

With the “Virtual Office Plus” plan, you get a 20% discount + DKK 200 credit for renting premises every month.

The credits do not accumulate but must be used in the current month.

In case of non-payment, the handling of mail and parcels will cease.

6 days after the due date, a reminder fee I of DKK 100 will be charged

16 days after the due date, a reminder fee II of DKK 100 will be charged

19 days after the due date, the account is closed and the contract is canceled.

If our address is still used 24 days after the due date, the company will be reported to the Danish Business Authority.

If you choose our “Virtual Office” plan, we will handle the first letter we receive for you each month free of charge (+ postage), thereafter the handling costs DKK 30,- per letter (+ postage).

If you have chosen the “Virtual Office Plus” plan, we handle 30 letters for free every month, then DKK 5,- per letter.

If you choose our “Virtual Office” plan, the handling of parcels costs DKK 30 per parcel (+ postage).

If you have chosen the “Virtual Office Plus” plan, the handling of parcels costs DKK 10,- per parcel (+ postage).

Payment can only be made by credit card.

By agreement, payment can be made by bank transfer, this incurs an administration fee.

You are only bound by the period you have chosen and paid for, if you want to terminate your agreement, just let us know, the day before the next draw.

Mail and parcels

The item will be sent on the day of dispatch according to the chosen solution. The mail is sent with Postnord.

It is the recipient’s responsibility that the correct name is on the mailbox and that Ideal Office has the correct address, remember to notify us of address changes.

If we receive returned mail, the mail will be resent on the next day of dispatch.

When we receive mail for you, we will send it on the next shipping day, if this is a public holiday, the mail will be sent on the next working day thereafter.

With the “Virtual Office Plus” plan, you decide whether to send, scan, shred or collect the letter yourself.

We do not accept pallet deliveries, only packages that can be delivered in a parcel mailbox.

Please note that PostNord does not deliver value packages, such as mobile phones, to Ideal Office.

You choose which address you want us to send your mail to and you can easily change it on our client platform if you move.

It is the tenant’s responsibility that we have the correct shipping address, we unfortunately experience that it can take up to almost a month and a half before we receive the mail back if we do not have the correct shipping address.

Yes, with the “Virtual Office Plus” plan, we will scan your mail if you wish, it’s entirely up to you.

It is not possible to have mail scanned with the “Virtual Office” plan.

Yes, with the “Virtual Office Plus” plan you decide whether you want your mail sent, scanned or if you want to pick it up yourself.

It is not possible to pick up mail or parcels at our address with the “Virtual Office” plan.

Security

We use Penneo KYC to obtain and store image ID from our Virtual Office tenants, we do not store this information on our own server.

Read more about Penneo KYC’s safety here.

We do not store your payment card information on our server, it is safe with the payment redeemer (Stripe)

What our tenants say about us

Maria Bjergert Elgaard
Maria Bjergert Elgaard
★★★★★
Read More
At Ideal Office, I have received a really good service right from the start. I have been with them for a few months now and everything is working just as I had hoped. Rico has really provided a service beyond what I could expect, which I really appreciate. He has helped me with far more than just what I pay for. So huge thanks to Rico for his patience with me.
Gabriel Marcos
Gabriel Marcos
★★★★★
Read More
I have now collaborated with ideal office for several months and it has been a good collaboration right from the start. Rico goes just that step further to provide good and personal service, beyond what is expected. I needed extra help with my mail, and of course I could count on Ideal Office once again. I can and will definitely recommend Ideal Office. 5 stars from here. Isabel Sophy Rasmussen Isabel Sophy Boutique
Sebastian Beres
Sebastian Beres
★★★★★
Read More
Super service! I can highly recommend Ideal Office. It all just works and then you also get super service.
Sasa Nikolic
Sasa Nikolic
★★★★★
10 stars for customer service
TrustpilotRead More
When we closed one company and opened a new one, we had a lot of expenses that we could not cover but top-level customer service from Rico Davidsen from Ideal Office. Understanding the situation, we found a solution immediately and they gave a sense of understanding and respect both ways. Wow, others should take example of such customer service and style, and if we all could run a business with such humanity, we would go a long way. Thank you very much and many greetings from a faithful and loyal customer who has definitely not experienced better customer service for many years. Vh Sasa, BRNDMORE ApS
Peter and Betina Leman
Peter and Betina Leman
★★★★★
Professional company, great customer service.
TrustpilotRead More
From the first contact until I had my lease contract, Ideal Office has shown that things are under control down to the smallest detail. Important in these times.

The level of service is unique. We, the customers, always come first and it can be felt that it is in their DNA that good customer service, presence and control of things is one of their core values. It is felt in expression and action.

I highly recommend Ideal Office.
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Address

Ideal Office ApS
Maglebjergvej 6
2800 Kongens Lyngby
Denmark

CVR no. 40405798

Contact

Phone: (+45) 70 555 255

Man – Thursday:
09:00 – 13:00 (13:00 – 17:00 by appointment)

Friday:
09:00 – 13:00 (13:00 – 15:00 by appointment)

Saturdays, Sundays and public holidays:
Closed

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