Handling of letters and parcels

When we receive letters for you, we will send it on the next shipping day, if this is a public holiday, the letters will be sent on the next working day

With the Pro Mailbox package, you can pick up your mail at Ved Klædebo 14, 2970 Hørsholm every day of the week 7 days, 24 hours a day.

We do not accept pallet deliveries, only packages that can be delivered in a parcel mailbox.

Please note that PostNord does not deliver value packages, such as mobile phones, to Ideal Office.

The mail will be sent on the day of shipment, cf. the chosen package solution. The mail is sent with Postnord.

It is the recipient’s responsibility that the correct name is on the mailbox and that Ideal Office has the correct address, remember to notify us of address changes.

If we receive return mail, the mail will be returned without handling fee, postage will not be refunded.

If you choose the Pro scan package, we will scan your mail as soon as we receive it, so you can access it on our server, or have it sent to your Email inbox.

You will be notified when there is a new post for you.

We do not accept packages for companies that are registered as being discontinued, bankrupt or similar in cvr. the register, mail only and only for the period paid for.

With the Pro mailbox package, you get a physical mailbox where you can pick up your mail yourself, 24 hours a day, 7 days a week.

You will be notified by Email when there is new mail in your mailbox so you do not run in vain.

Packages that cannot be in the mailbox must be picked up during office hours.