Maglebjergvej 6

2800 Kongens Lyngby

kontakt@idealoffice.dk

Customer service

Mon - Thurs: 9:00 - 17:00
Fri 9:00 - 15:00

Saturday, Sunday and public holidays closed

Most asked questions
on virtual office.

Before sign-up

We currently have only one virtual office address, which is:

Maglebjergvej 6
2800 Kongens Lyngby

If you are going to set up your business and would like it set up at a professional address from the start, you can easily set up your business with us.

All you have to do is fill in our application form and we will get the information we need to create a contract for you.

Once the picture ID has been submitted, the contract has been signed and the 1st invoice has been paid, you can use our address.

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

You can easily register both your holding company and operating company with us, but since they are 2 independent legal entities, they must each have their own contract and rent must therefore be paid for both companies.

It is not enough to apply for a Virtual Office for one company and then register several companies, even if they are the same owner.

You can easily register several companies with us, each independent legal entities, they must each have their contract and therefore rent must be paid for both companies.

It is not enough to apply for a Virtual Office for one company and then register several companies, even if they are the same owner.

It is not possible to register bin names with the Startup package, but you can register up to 5 bin names for free, on all our Pro Package solutions.

No, it is unfortunately not possible, by filling out the application form, we get all the information we need to be able to review your application.

general questions

Yes, it is perfectly legal to use an address service for your business.

The office just needs to be staffed during office hours, which is why a mailbox or similar is not enough to register your business.

In addition, the office hotel must be registered in accordance with the Money Laundering Act, you can check on cvr.dk whether your provider is, which Ideal Office is of course.

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

Yes you can.

A virtual office works completely as if you had a regular office - just cheaper.

If the company changes name, Ideal Office must be notified, as otherwise we will reject mail and packages for the new company name.

Virtual office hotels are subject to the Money Laundering Act (The Money Laundering Act, section 1, subsection 1, no. 18, cf. § 2, no. 12, letter c) and is therefore obliged to undergo a customer due diligence procedure (KYC) so that the office hotel can at any time identify the real owner of the business.

Companies that use our address without having applied, submitted a photo ID and signed a contract, will be reported to the Danish Business Authority

At present, we only offer our service to companies with a Danish CVR number

If someone comes and asks for you and your company, we confirm that the company is registered at the address (which they can see on cvr.dk), and offer to receive messages, which we subsequently send to you.

We do not offer the person that we contact you while they are waiting, nor do we ever give out your information such as telephone number, e-mail, private address or anything else.

Economy and conditions

In case of non-payment, we will stop handling your mail and packages will be rejected.

After 10 days after the due date, the contract is terminated and it is no longer allowed to use our address, mail received is sent back to the sender.

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

It is very important that you do not use our address before you have completed the entire process, as otherwise we will have to reject your application,

If you choose our Startup package, we handle the first letter we receive to you, every month, free of charge (+ postage), after which the handling costs DKK 30 per person. letter (+ postage).

If you have chosen a Pro package, the handling of mail does not cost anything and the mail is sent for FREE.

If you have chosen the Pro scan package, we handle 30 letters free of charge every month, then DKK 5 per scanning (each letter must not exceed 5 mb.).

If you choose our Startup package, the handling of packages costs DKK 30 per person. package (+ postage).

If you have chosen a Pro package, the handling of packages costs DKK 10 per. package (+ postage).

There can currently be. only co-payment cards are paid.

In order to keep our prices as low as possible, it is important that we can automate our processes, therefore it is not possible to pay by bank transfer.

You are only bound by the period you have chosen and paid for, if you want to terminate your agreement, just let us know, the day before the next draw.

Mail and parcels

The mail will be sent on the day of shipment, cf. the chosen package solution. The mail is sent with Postnord.

It is the recipient's responsibility that the correct name is on the mailbox and that Ideal Office has the correct address, remember to notify us of address changes.

If we receive return mail, the mail will be returned without handling fee, postage will not be refunded.

When we receive mail for you, we will send it on the next shipping day, if this is a public holiday, the mail will be sent on the next working day thereafter.

With the Pro Mailbox package, you can pick up your mail at Maglebjergvej 6, 2800 Kongens Lyngby all 7 days a week, 24 hours a day.

We do not accept pallet deliveries, only packages that can be delivered in a parcel mailbox.

Please note that PostNord does not deliver value packages, such as mobile phones, to Ideal Office.

You choose which address you want us to send your mail to and you can easily change it on our client platform if you move.

It is the tenant's responsibility that we have the correct shipping address, we unfortunately experience that it can take up to almost a month and a half before we receive the mail back if we do not have the correct shipping address.

With the Pro mailbox package, you get a physical mailbox where you can pick up your mail yourself, 24 hours a day, 7 days a week.

You will be notified by Email when there is new mail in your mailbox so you do not run in vain.

Packages that cannot be in the mailbox must be picked up during office hours.

Yes, when you select the Pro Scan package, we scan your mail and place it on our client platform, where you can download it from.

Security

We use Penneo KYC to obtain and store image ID from our Virtual Office tenants, we do not store this information on our own server.

Read more about Penneo KYC's safety here.

We do not store your payment card information on our server, it is safe with the payment redeemer (Stripe)

Everything you need to know about Virtual Office

If you do not need to watch the entire video, you can jump to selected topics at the times below.

00:20 – The most common questions we receive

02:30 – Description of our solutions

05:37 – Practical information about our service

06:42 – How to apply