Get answers to all your questions about
our virtual office here

What is a virtual office?

Virtual office is the solution for entrepreneurs who do not need an expensive office room, but also do not want the company’s address at its private address.

The virtual office where your business is located will receive your mail and pass it on to you, depending on which service or package you have chosen.

General questions

Yes, it is perfectly legal to use an address service for your business.

The office just needs to be staffed during office hours, which is why a post box or similar is not enough to register your business.

In addition, the office hotel must be registered cf. the Anti-Money Laundering Act, you can check this on, which ideal office of course is.

If you are going to start up your business and would like it to be set up at a professional address from the start, you can easily set up your business with us.

You just need to fill in our application form and so that we will get the information we need to create a contract for you.

Once picture ID is submitted, the contract is signed and 1. invoice is paid, you can use our address.

You can easily register both your holding company and the operating company with us, but since it is 2 independent legal entities, they must each have their own contract and therefore rent must be paid for both companies.
Virtual office hotels are subject to the Money Laundering Act and are therefore required to review a customer knowledge procedure (KYC)

It does not cost extra to register your by-name with us.

You cannot register secondary names on the Startup package, you have secondary names to register, select a Pro package.

Yes, you can. A virtual office function completely as if you had a regular office.

If the company changes the owner, this must be informed to Ideal Office and the new owner must be approved cf. our customer knowledge procedure. (KYC)

If your business changes its name, Ideal Office must be notified, otherwise we will reject mail and packages for the new company name.

Managing mail and parcels

When we receive mail to you, we send it on the first upcoming shipping day, this is a public holiday, the mail will be sent on the next business day

With the Pro Mailbox package, you can pick up your mail at Ved Klædebo 14, 2970 Hørsholm 7 days a week, 24 hours a day.

We do not receive pallet deliveries, only packages that can be delivered in parcel mailbox.

Please note that PostNord does not hand over value packages, such as mobile phones, to Ideal Office.

If you choose the Professional Package and purchase the scanning option, we will scan your mail as soon as we receive it, and you can access it on our server from where you can download it.

We don't send advertisements, so you wont risk not being sent and having to pay to get 2 kg. of advertisement.

We do not receive packages for companies that are registered as being in termination, bankruptcy or similar in cvr. register, only letters and only for the period already paid for.

The letters will be sent on the day of shipment, cf. the selected package solution. The letters are sent with Postnord.

It is the recipient's responsibility that the mailbox has the correct name and that Ideal Office has the correct address, remember to report address changes to us.

If we receive a return letter, the letter will be sent again without handling fee, postage will not be refunded.

With the Pro Scan package, you can have your mail scanned.

Your letters are scanned every weekday, the same day as we receive the letter, and is posted on a secure server, from here you can download your mail..

You'll be notified when there's a new letters for you.

You can get a physical mailbox where you can pick up your letters yourself, 24 hours a day, 7 days a week.

You will be notified by Email when there is new letter in your mailbox so you won't have to drive by in vain.

Packages that cannot fit in the mailbox must be picked up during office hours.

Unfortunately, we cannot make individual agreements on letter and package handling.

Standardization and automated processes, the only reason we can keep prices as low as we can, therefore letters and package are send cf. the package solution you have chosen.

Economy and conditions

If you choose our Startup package, we will handle the first letter we receive to you, every month for free (+ postage), subsequent handling costs is DKK 30,- per letter (+ postage).

If you have chosen a Pro package, the handling of mail does not cost anything (+ postage).

If you have selected Pro package with scan, the scan costs DKK 5,- per letter.

If you choose our Startup package, the handling of packages costs DKK 30,- per package (+ postage).

If you have chosen Professional package, the handling of packages costs DKK 10,- per package (+ postage).

You are only bound by the period you have chosen and paid for, if you want to terminate your agreement, just let us know the day before the next charging.

When signing up for betalingsservice, we must be notified no later than 10 days before the next charging so that we can cancel the payment.

If you miss your payment, we cease to handle your letters, packages are declined.

After 10 days, the contract will be terminated and it is no longer permitted to use our address, letters will be sent back to the sender.

Do you have any other questions?